Client Engagement Manager

Location: New York, New York
Date Posted: 01-24-2018

New York City
Motivate Design is seeking an ambitious, innovative and highly-energetic Client Engagement Manager. This person will play a key role in helping us nurture client relationships and deliver excellence with client projects.

Primary Responsibilities:
  • Act as the point of contact for key clients
  • Build strong, long-term client relationships
  • Support clients by understanding their business challenges and proactively providing relevant solutions
  • Support the agency business by constantly seeking out new opportunities to grow and expand client relationships and revenue
  • Be fully-accountable for client and project performance – revenue and margin targets, client satisfaction ratings, etc.
  • Oversee (and sometimes develop and implement) internal processes to ensure efficient and effective project delivery
  • Work with key internal stakeholders to build client-specific teams, including design and research practitioners, to deliver innovative and high-quality client solutions
  • Support agency business development activities
  • Support agency product and capability development
  • Contribute to the agency’s thought leadership and presence within the industry
What we are looking for:
  • A positive, proactive and determined personality that enjoys the work and being a part of a growing and dynamic team
  • Mandatory experience within the digital marketing space, preferably with UI/UX and within an agency or in-house team
  • Proven success with account and project management, with full oversight of project performance and deliverables
  • Excellent interpersonal and communications skills
  • Excellent negotiation skills
  • Organized, efficient and performance-minded
  • At least 5-years of related experience
What We Offer:
  • A positive, open and highly-innovative environment and team
  • Entrepreneurial spirit with unlimited opportunity to grow
  • Opportunity to work with leading global brands and on exciting and impactful projects
  • Remote working options 
  • Full benefits (health, 401K, etc.)
Lois Siegel
Director of Recruiting
UX Hires
111 John Street, Suite 450, New York NY 10038
o: 646 863 5008 ext 506    c: 917 783 4487
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